Refund Policy

Owner: Treasurer
Originally Board Approved: MODS Board of Directors, March 22 2017
Last Revised: February 2020
Last Reviewed: February 2020

1. PURPOSE

The purpose of this policy is to outline the process and the situations for which MODS will refund purchases of services and/or products. 

2. POLICY/PROTOCOL

This policy covers all transactions conducted with MODS, unless explicitly overridden by a written contract with MODS.

2.1 MERCHANDISE

All merchandise is final sale. MODS will not issue refunds on merchandise.

2.2 MODS MEMBERSHIP FEES

MODS will issue a full refund of membership fees within the first 30 days of the season/league for which membership was purchased on a case by case basis. To request a refund, the MODS member must contact the Business and Sport Development Director directly and provide any relevant documentation (medical, etc.) to support this request. There will be no refunds or transferring of fees to another player after this 30-day period.

2.3 TEAM AND INDIVIDUAL REGISTRATION FEES

MODS will refund fees submitted for team registration fees and individual league registration fees subject to the following conditions: 

  1. A flat $10.00 administrative fee will be retained on all refunds processed.
  2. There will be no refunds issued to teams or clubs who have their membership status suspended or revoked for disciplinary reasons. 
  3. Teams/Individuals requesting a refund two (2) or more weeks prior to the start of a season/league will be refunded 100% of the league fee. Refunds for teams/individuals who were turned away because registration was full will also be 100% of the league fee
  4. Teams/Individuals requesting a refund between one to two (1-2) weeks prior to the start of a season/league will be charged 50% of the league fee.
  5. Teams/Individuals requesting a refund within one (1) week of the start of the season/league or once the season has begun will not be refunded.

2.4 NSF CHEQUES

MODS will charge a rate equivalent to the fee charged by the financial institution per cheque that is returned due to “insufficient funds”. The original amount of the item must be paid in full to MODS with credit card, certified cheque or money order immediately. 

2.5 APPEAL

The decision may be appealed in accordance with the MODS Appeals Policy.